MOX Support
Report a bug, a data issue or suggest a new feature. If you do not sign in, you will receive a secret link: keep it, because it is the only way to reopen the ticket.
Frequently asked questions
Essential information before opening a ticket.
Do I need an account to ask for support?
No. You can submit a ticket without signing in and you will receive a secret link: keep it, because it is the only way to read the ticket again and reply. If you are signed in, the ticket remains available in your account.
What should I attach when reporting a problem?
Describe what happened, what you expected and how to reproduce it. If useful, attach the diagnostic package created by MOX or a screenshot. Do not upload generic archives or data you do not want to share.
Does the diagnostic package become part of the public Meta?
No. The package and ticket attachments remain private and are accessible only through the ticket and to support administrators.
Why do some site data not immediately match Arena?
The site only shows what MOX has already received. In the ticket, identify the device, deck or Draft involved and the approximate time; do not manually adjust codes or counts.